Need help with Plätr? We're here.

Contact us

Email: [email protected] You can also send us a message from inside the app: Profile → Settings → Support.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Plätr → Cancel Subscription. You'll keep your plan until the end of the period you already paid for.

I paid but don't see my plan. What do I do?

Open Plätr, go to your Profile, and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to buy. Still stuck? Email us.

How do I delete my account?

In the app, go to Profile → Settings → Delete Account. This removes your account and the data tied to it.

How do I join a friend's party?

Tap the invite link your friend sent, or open the Party tab and enter their 6-digit party code.

I was using Plätr as a guest. Will I lose my saved places if I make an account?

No. Tap Sign In from guest mode and create your account, and your saved places come with you.

Which cities is Plätr in?

San Diego and Los Angeles right now, with more cities coming soon.

Privacy

Read our privacy policy in the app under Profile → Settings → Privacy policy. For privacy questions, email [email protected].